Local 512

May 16, 2026

My fellow 512 family,

With a lot of interest and questions coming from the ramp after the company recently conducted lessons regarding the new devices planned for operation at Chicago O’Hare, the company has now decided to move up the rollout timeline.

Based on our discussions with management, the devices are now expected to begin distribution during the first week of June. Currently, there is no confirmed date for distribution, but this is the timeline the company has provided to the union.

The union made it clear to the company that they should not “put the cart before the horse.” The distribution of these devices without having the proper support items available for our members would be unacceptable.

We specifically raised concerns regarding protective cases, straps, and lanyards for safely carrying the devices, as well as screen protectors, cradles, and holsters. The company stated that it will make every effort to have these items readily available during distribution.

Another question raised was regarding batteries. Members will not be responsible for purchasing new batteries. They will be swapped through the prospect equipment room. Members will also be provided with charging cords, and charging stations are expected to be installed in all ready rooms, ABR, and the bagroom areas.

At this time, we do not yet know how many charging stations will be available, but this is the information management has provided so far.

As we continue through this process, we will keep gathering information and updating the membership. Stay tuned for further updates as more details become available.

The operation was significantly impacted this week, putting additional pressure on the ramp and frontline members already working under difficult conditions. As always, our members were the ones carrying the workload and dealing with the consequences in real time.

Our members once again were left carrying the burden, dealing with. delays, increased workloads, frustrate passengers, and nonstop operational pressure while trying to maintain safety and professionalism under difficult conditions.

Local 512 made it clear to management that this level of planning is unacceptable. Conducting large-scale training during critical operational periods without adequate staffing coverage creates unnecessary stress on the workforce and directly impacts operations.

Unfortunately, what we say this week could be a preview of the summer operation if these issues are not addressed now.

Please continue documenting staffing shortages, operational failures, delays, safety concerns, and any situations where the workload becomes unreasonable so we can continue addressing these issues directly with management.

Additional items discussed with management this week:

Electric wheelchairs are not to be carried up the jet bridge stairs by ramp members. There is a designated cart for wheelchair transportation, and it should be moved using the elevator when available.

We also discussed break procedures with management. There is no such thing as a “Walking Break.” Breaks are to be taken at your assigned gate area and are intended for rehydration and refreshments.

If you experience any issues or have concerns, please contact us at the field office.

Sincerely and fraternally,

Juan Elvira

President – TWU Local 512

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